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NagaWorld LimitedF&B Trainer

Job Purpose

The F&B Training Manager will provide all supporting training programs for all F&B outlet team members in order to enable them to perform their duties more effectively and to ensure the utmost culinary experience for the guests.

General Job Functions

  • Initiates, co-ordinates, executes and follows-up on all training activities within all the F&B outlets;
  • Monitors the on-going training activities in every F&B outlet and if needed provide training support;
  • Maintains complete knowledge of all F&B services, outlets, services/features and hours of operation;
  • Conducts training and development programs for all team members on a regular basis;
  • Updates training materials to make these more relevant to the needs of the organization;
  • Develops internal training competencies and establishes training structure for on-the-job training that will support career development and advancement of team members;
  • Coordinates with Human Resources in relation to administration of employee performance reviews and identifies performance gaps that can be addressed by training;
  • Provides and supports cross-training and professional development opportunities;
  • Maintains a monthly training calendar, ensures and provides ongoing feedback and follows-up on employee and management related challenges;
  • Assists in the creation, implementation and facilitation of F&B outlet Training Plan;
  • Creates and promotes a quality-focused approach to service within the Food & Beverage Outlets;
  • Continuously identifies new ways of improving quality within the department;
  • Reviews and analyzes guests’ feedbacks through monthly comment reports and Logbooks, and other internal audit records;
  • Trains team members on Departmental Operating Standards (SOP’s);
  • Works closely with the F&B outlet Managers to identify and grows high potential line staff, supervisors and Assistant Managers;
  • Assists outlet managers in their operations within peak times when needed;
  • Monitors the staff’s appearance, attitude and degree of professionalism to insure their strict adherence to the company’s standards of quality service.

Qualifications

  • Bachelor degree or equivalent education required
  • Minimum 3 – 5 years’ experience in the luxury hospitality industry with a minimum of 2 years in a F&B
  • Excellent written/oral communication skills and interpersonal skills
  • A high degree of professionalism, sound human resources management capabilities, business acumen, energy, creativity, leadership, a team player and determination
  • Projects positive attitude, and outgoing personality
  • Guest oriented
  • Should be able to work long hours with minimum supervision
  • Computer literate with working knowledge of Microsoft Office
  • A confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization 
  • Able to communicate in English
職位概覽
工作經驗: 3-5 工作地點: . Other Area
學歷要求: Not Limited 最近更新: 2017-02-16
每月薪酬: Salary Negotiable 行業分類: Catering / F&B>Hospitality / F&B
工作性質: Full Time    
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